Following is an example of a transcription of a recording of a conversation with a potential client. Note the inclusion of the external sounds such as [laughs], [pauses] and [sighs], stuttered words and other aspects which haven’t been ‘cleaned’ up. All names have been changed for confidentiality and privacy reasons (except mine).
Jo: Hello, this is Jo.
Nancy: Hi Jo. My name’s Nancy and I was … you were referred to me by um, oh, the admin girl at the uni …
Nancy: Rebecca, that’s it. Thank you. It’s been a bit like that today [laughs].
Jo: Yeah, Rebecca said you might give me a call. What are you needing, Nancy?
Nancy: Well, um, we’re about to conduct some investigations and we’re gonna record them and ah, transc-, type them up. As much as I can type, it’s not something I have the time to do. Rebecca said that’s what you do.
Jo: I sure am. Do you know …
Nancy: The only issue is [phone rings] … oh, sorry. Hang on [pauses] [sighs]. Sorry, Jo. Busy day. We actually need everything on the recording typed up, so everything that is said, but also all the other noises in the room.
Jo: Yes. I can help with that.
Nancy: Oh, good. How much does it cost?
Jo: That depends on a few factors. I can email you a rate list, if you like.
Nancy: Yes please.
Jo: What’s the best email address for you, Nancy? I’ll send …
Nancy: [Phone rings] Oh, sorry, Jo. [Pauses] Can I ring you back ’cause the … I’ve just gotta get this.
Jo: Of course.
Nancy. Okay. I’ll ring you back in a sec.
[End of Recording]