Following is an example of a transcription of a recording of a conversation with a client. Note that there are no stutters, ums or ahs or any external sounds recorded, just the cleaned up conversation. All names have been changed for confidentiality and privacy reasons (except mine).
Wendy: Hello? This is Wendy.
Jo: Hi Wendy. It’s Jo from I Hear Voices.
Wendy: Hi Jo! How are you going?
Jo: I’m doing very well, thank you. Have I got you at a good time?
Wendy: There’s never a good time, but this will be fine. I’ve got about ten minutes. Will that be all right?
Jo: That would be great, thank you. I do thank you for giving me a bit of your time. I won’t keep you too long. Are you okay with me recording our conversation today?
Wendy: Of course! You know I do that too.
Jo: Lovely. Thanks Wendy. So, can you please tell me why you use our transcription services?
Wendy: My days can get absolutely crazy! I have so much to do and so much to remember and I have got it wrong a few times now because I didn’t take notes correctly, and if I do take notes, I don’t have time to go back over them all the time anyway. I hate getting it wrong. I deal mostly with brides, and they can get very, very excited and they can talk quite quickly. If I am with a client and there are other things going on, I just might not listen as actively as I would like to. So, I simply take out my phone and record what we’re talking about and then I send it off to you and I have everything I need right there in my email.
Jo: What do you do with the transcript when you receive it?
Wendy: I generally print it first. I’d rather not, but I’m a bit stuck in my ways like that. I then take a nice bright highlighter and highlight all the bits I need and then copy and paste the bits I need. Some of these go into my please-do list, some of it will go to emails to suppliers and sometimes to the client to verify things, and some of it goes in the notes in the database. Funny, a couple of days ago I had a client actually ask me if I would send a copy of the transcript to her so she can check to see if she forgot anything.
Jo: Oh cool. Did you say yes?
Wendy: Of course. I sent it to her yesterday and she was just amazed. She has already emailed back a few more things she forgot to say.
Jo: Has a client ever declined to be recorded?
Wendy: I have had one client, but most of the time I don’t ask. I don’t hide it though and I tell them what I’m doing. Most of the time, they’re too excited to even care, or they’re bursting with everything they want to tell me.
Jo: But you had one that didn’t want to be recorded, did you say?
Wendy: Yes. She was worried that her sister was going to find out what she was planning. Her and her sister didn’t get along and she was afraid of sabotage. I assured her that it was only you and me who were going to hear it, but she put her foot down on that one. So, I had to go back to the old-fashioned note taking stuff.
Jo: Just a couple more questions, Wendy. What do you like the most about our services?
Wendy: Oh, it saves me so much time. I remember the days before I found you and there was so much more work to do. Also, I make so many less mistakes, so I haven’t ordered the wrong flowers for a long time! But I guess the most important thing is client satisfaction. Having accurate information makes the planning and especially the day so much smoother. But mostly, it’s less work for me.
Jo: Is there anything you would change or improve about what we do for you?
Wendy: No. Definitely not. You just make it so easy, Jo.
Jo: Anything else you’d like to say, Wendy?
Wendy: I always have something to say, Jo, you know that. But seriously no. I love what you do and I’m so glad I found you.
Jo: Thanks so much again, Wendy. I’ll let you go because I know you’re busy. Speak to you again soon.
Wendy: Thanks, Jo. I’ll have a couple more audio files coming through this afternoon for you. Thank you!
Jo: Absolutely pleasure, Wendy. You have a great day.
Wendy: You too, Jo. Bye.
Jo: Bye, Wendy.
[End of Recording]